Return Policy

Return and exchange policy

- The return or exchange of a product is a right for all our customers, and it includes all the products, except underwear and lower priced items. 

- All the products offered on our shop, with the exception of underwear, are subject to the exchange policy according to the terms and conditions stipulated on this page.

- Returns or exchanges can be made if the product is in its original condition when purchased and packed in its original packaging.

- Returns within 48 hours, except when bought in Sale.

- Please contact us via the Contact Us page or via our phone numbers to request a return or exchange.

- Please take a picture and send the product with the city, address and order number specified so that it can be replaced by another product in case the product is corrupt or has a certain defect, or it is not used in accordance with the agreement.

- We are not responsible for expectations of customer use of the products, which we did not mention on the product page on our website.

- Deduct 30% or a value of at least 35 dirhams if the customer does not want the product and the latter has no defect or problem mentioned.